You can download & access log files. Please copy and paste the two files below and send them to us. You can search for the files in your folder's search tool function.
The file paths for the two log files are below:
C:\Program Files (x86)\Roveel\Connector\Service\cascade_service_log.txt
C:\Program Files (x86)\Roveel\Connector\Service\cascade_sagesync_log.txt