Sage 50 & Sage Accounting:
Do you have a difference between Roveel and your accounts data?
We would be grateful if you could check the following:
1) Verify that all Sage invoices and credit notes have been posted.
If the amounts do not seem to add up to your expected totals, please note that our default dashboards only account for posted invoices. Please ensure that all invoices that you would expect to be displayed have been posted.
2) Check when the data was last synchronised to Roveel.
Roveel updates the dashboards with your latest Sage data by default every evening. If your last synchronisation date is in excess of three days, then please ensure that the server or workstation where the Roveel connector is installed is switched on and functioning. You can check when Roveel’s last synchronised date is by following these instructions: https://roveel.zendesk.com/hc/en-gb/articles/360012248797-Checking-When-Your-Sage-Data-Was-Last-Synced-
If the workstation or server was also recently corrupted or restarted, the Roveel Connector Application may be offline as well. Please check whether the Roveel Service is still running. https://roveel.zendesk.com/hc/en-gb/articles/360012267558-Checking-the-Roveel-s-Connector-s-Services-Status-
3) SAGE 50 USERS ONLY: Verify the Status and Update of Sage Remote Data Access.
Certain users of Sage 50 might encounter challenges with Sage Remote Data Access.
If your Sage 50 data has not been refreshed between your primary location and remote sites through Remote Data Access, you can rectify this by refreshing the Remote Data Access connection.
To perform a refresh of your Remote Data Access, please follow the instructions provided in the following link: Refresh Instructions
4) Check whether Your Sage Program has been modified, corrupted or updated over the last few months.
If you have moved your Sage data directory folder location or are having problems with Sage, please ensure that the Roveel connector is appropriately moved to the new location of the Sage data or is restarted.
If you have confirmed all three of the following steps and the data that Roveel is displaying is still not what you would expect then please contact our support team on the phone at 03330 112 882 or via email at firstname.lastname@example.org where we would be happy to help.